This course provides techniques and guidelines for understanding and utilizing the knowledge audit, an evaluation tool that combines the methodologies of the standard needs analysis (asking what research resources and services people require to do their work) and the information audit (how research resources and services are produced or acquired and how the resources are actually used) to establish and evaluate knowledge assets for the larger parent organization. Participants will explore the distinctions between the needs analysis and the knowledge audit, matching the organization's knowledge strategy with service delivery goals, the Henczel seven-stage audit model, and determining the scope and resource allocation for conducting the knowledge audit.
